Terms of Service

1. Introduction and Acceptance

Welcome to DataWise. These Terms of Service govern your access to and use of our website, services, and related offerings. By accessing or using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, you should not access or use our website or services. We reserve the right to modify these terms at any time, and your continued use of our services following any changes constitutes acceptance of the modified terms.

These terms apply to all visitors, users, and clients of DataWise services, whether accessing our website for information or engaging our professional data analysis services.

2. Service Description

DataWise provides professional data analysis services, including but not limited to business intelligence dashboard development, predictive analytics implementation, and data quality assessment. Our services are designed for businesses and organizations seeking to leverage data for informed decision-making.

The specific scope, deliverables, timelines, and pricing for each engagement are defined in separate service agreements or statements of work. These Terms of Service complement but do not replace individual service agreements.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, though we will make reasonable efforts to communicate significant changes to active clients.

3. Service Usage Terms

3.1 Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information in all communications and service requests
• Use our services only for lawful business purposes
• Maintain the confidentiality of any account credentials or access information provided
• Respect intellectual property rights and proprietary information
• Cooperate with our team in good faith throughout service engagements
• Comply with all applicable laws and regulations in your jurisdiction

3.2 Prohibited Uses

You may not use our services to:

• Engage in any illegal activities or support unlawful purposes
• Transmit malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to our systems or infrastructure
• Interfere with the proper functioning of our website or services
• Harass, threaten, or abuse our staff or other users
• Violate the privacy rights of individuals or organizations
• Misrepresent your identity or affiliation
• Reverse engineer, decompile, or attempt to extract source code from our proprietary tools
• Use our services to compete with or replicate our business offerings

3.3 Service Access Requirements

To access certain services, you may need to provide business information, agree to specific service terms, and potentially complete identity verification. We reserve the right to refuse service or terminate access to users who violate these terms or engage in conduct we deem inappropriate.

4. Account Terms

4.1 Account Creation and Management

If our services require account creation, you are responsible for maintaining the security of your account credentials. You must notify us immediately of any unauthorized access or security breach. You are responsible for all activities that occur under your account.

4.2 Account Security Responsibilities

• Choose strong, unique passwords and update them regularly
• Do not share account credentials with unauthorized individuals
• Monitor account activity for suspicious behavior
• Use secure devices and networks when accessing our services
• Log out of accounts when using shared or public computers

4.3 Account Suspension and Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose security risks to our systems or other users. Account termination may result in deletion of data associated with the account, subject to our data retention policies and legal obligations.

4.4 Multiple Account Policies

Creating multiple accounts without authorization or to circumvent service restrictions is prohibited. Each organization should maintain a single primary account for service management purposes.

5. Service Availability and Modifications

5.1 Service Uptime and Maintenance

While we strive to maintain reliable access to our website and services, we do not guarantee uninterrupted availability. We may perform scheduled maintenance, implement updates, or address technical issues that temporarily affect service access. We will make reasonable efforts to provide advance notice of planned maintenance that may impact service availability.

5.2 Feature Availability

The features and capabilities of our services may vary based on your service package, geographic location, and other factors. Not all features described on our website may be available to all users or in all regions.

5.3 Geographic Restrictions

Our services are primarily offered to clients in Cyprus and the European Union. Access from certain jurisdictions may be restricted due to legal or operational considerations. We reserve the right to limit service availability based on geographic location.

5.4 Service Modifications and Updates

We may modify, update, or discontinue features of our services to improve functionality, address security concerns, or meet changing business needs. We will provide reasonable notice to active clients regarding changes that materially affect contracted services. Modifications to general website features and content may occur without prior notice.

6. Intellectual Property Rights

6.1 Content Ownership

All content on our website, including text, graphics, logos, images, software, and other materials, is owned by DataWise or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

6.2 User-Generated Content Rights

When you submit data, information, or other content to us as part of a service engagement, you retain ownership of that content. However, you grant us a limited license to use, process, and analyze the content as necessary to provide our services. This license terminates when the service engagement concludes, except as required for record-keeping and legal compliance.

6.3 License Grants

For deliverables created as part of paid service engagements, ownership and licensing terms are specified in individual service agreements. Generally, you receive full rights to use the analysis, reports, and dashboards we create for you, while we retain rights to our methodologies, tools, and techniques.

6.4 Copyright and Trademark Notices

The DataWise name, logo, and related marks are trademarks of DataWise. You may not use our trademarks without prior written consent. All other trademarks mentioned on our website are the property of their respective owners.

7. Payment and Fees

Service fees, payment terms, and billing arrangements are specified in individual service agreements. Payment is typically required according to the schedule outlined in your service agreement. Late payments may result in service suspension or termination. We reserve the right to adjust pricing for future engagements with reasonable notice.

All fees are quoted in Euros unless otherwise specified. Clients are responsible for any applicable taxes, duties, or other governmental charges related to the services.

Refund policies, if applicable, are detailed in individual service agreements. Generally, work completed or in progress is not eligible for refunds.

8. Client Responsibilities

Successful delivery of our services requires client cooperation and participation. Clients are responsible for:

• Providing accurate and complete data necessary for analysis
• Ensuring they have proper authorization to share data with us
• Responding to information requests in a timely manner
• Reviewing and providing feedback on deliverables as requested
• Maintaining appropriate data backups and security on their end
• Implementing recommendations in accordance with their business context and judgment

9. Confidentiality

We treat client data and business information with strict confidentiality. We do not disclose client information to third parties except as necessary to provide services, as required by law, or with explicit client consent. Our confidentiality obligations are detailed further in individual service agreements and our Privacy Policy.

Clients are similarly expected to treat any proprietary methodologies, tools, or non-public information about DataWise as confidential.

10. Disclaimers and Limitations

Our services are provided on an "as is" and "as available" basis. While we strive for accuracy and quality in our work, we make no warranties or guarantees regarding specific outcomes, results, or business impacts. Data analysis involves interpretation and judgment, and results may vary based on data quality, business context, and implementation.

We are not responsible for decisions made based on our analysis or recommendations. Clients maintain full responsibility for business decisions and their implementation.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

11. Limitation of Liability

To the fullest extent permitted by law, DataWise shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to these terms or our services. This includes but is not limited to loss of profits, data, business opportunities, or goodwill.

Our total liability for any claims arising from services provided shall not exceed the amount paid by the client for those specific services during the twelve months preceding the claim.

Nothing in these terms excludes or limits liability for fraud, gross negligence, or matters that cannot be excluded under applicable law.

12. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Republic of Cyprus. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Nicosia, Cyprus.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated through prominent website notices or direct notification to active clients. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

We recommend reviewing these terms periodically to stay informed of any updates.