Privacy Policy

Introduction

DataWise is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services. We comply with the General Data Protection Regulation (GDPR) and applicable Cyprus data protection laws.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

We collect different types of information to provide and improve our services. The information we collect includes:

Personal Information You Provide

When you interact with our website or request our services, you may provide us with personal information such as:

• Name and contact details (email address, phone number, mailing address)
• Company or organization name
• Job title and professional information
• Business data you share for analysis purposes
• Communication preferences
• Any other information you choose to provide in forms or communications

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Clickstream data and navigation patterns

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

How We Use Your Information

We use the information we collect for various legitimate purposes, including:

Service Delivery and Communication

• Responding to your inquiries and providing customer support
• Delivering the data analysis services you request
• Processing and managing your service agreements
• Sending service-related notifications and updates
• Facilitating communication about your projects

Website Improvement and Analytics

• Analyzing website usage patterns to improve user experience
• Conducting research to enhance our services and offerings
• Monitoring website performance and identifying technical issues
• Understanding visitor preferences and behavior

Marketing and Business Development

• Sending promotional materials about our services (with your consent)
• Sharing relevant industry insights and updates
• Conducting market research and surveys
• Developing new services based on user needs

Legal and Compliance Purposes

• Complying with legal obligations and regulatory requirements
• Protecting our legal rights and interests
• Preventing fraud, misuse, and security incidents
• Enforcing our terms and conditions

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given explicit permission for specific data processing activities
• Contract Performance: When processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: When we have a legitimate business interest that does not override your privacy rights
• Legal Obligation: When we must process data to comply with legal requirements

Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers may include:

• Cloud hosting and data storage providers
• Email and communication service providers
• Analytics and website performance tools
• Payment processing services
• Customer relationship management platforms

These service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (court orders, subpoenas)
• Government or regulatory investigations
• Protection of our legal rights and property
• Prevention of fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

Data Security and Protection

We implement comprehensive security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage systems with access controls and monitoring
• Regular security assessments and vulnerability testing
• Employee training on data protection and confidentiality
• Incident response procedures for potential breaches
• Regular backups and disaster recovery planning

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to maintaining industry-standard safeguards.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:

• Contact inquiries: Typically retained for up to 3 years after last contact
• Client project data: Retained for the duration of the project plus 7 years for legal and accounting purposes
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics data: Typically retained for 26 months
• Legal and compliance records: As required by applicable laws and regulations

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

Your Rights and Opt-Out Instructions

Under GDPR and applicable data protection laws, you have several rights regarding your personal information:

Your Privacy Rights

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (right to be forgotten)
• Right to Restriction: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with the Cyprus Commissioner for Personal Data Protection

How to Exercise Your Rights

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and within the timeframes required by law (typically within 30 days).

International Data Transfers

As we are based in Cyprus (an EU member state), your data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions confirming the destination country provides adequate protection
• Binding Corporate Rules for multinational service providers
• Your explicit consent for the specific transfer

Children's Privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, services, or resources. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this policy and may notify you through prominent website notices or email communications. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.